Terms & Conditions
Last updated March 15th, 2022
Introduction
1. THESE TERMS & CONDITIONS
a) These are the terms and conditions on which we provide you with access to Zone 10 and its fitness, wellbeing and other facilities, regardless of membership type. Please read them carefully, as they set out what the rights and responsibilities of each of you and us are.
(b) These terms and conditions apply at all times. They take priority over anything a member of our staff tells you has told you and replace any previous versions.
(c) If you have any queries in respect of these terms and conditions, please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
a) We are Zone 10 Fitness Ltd, a company registered in England and Wales. Our company registration number is 13728392 and our registered office is at 10 The Stables, Broadfield Way, Aldenham, Watford, Hertfordshire, WD25 8DG. Our registered VAT number is 402709523.
(b) You can contact us with general enquiries us by telephoning our customer service team, by writing to us, or by emailing us. Details of our telephone number and postal and email addresses (which may be updated from time to time) can be found on our website (www.zone-10.co.uk).
(c) Save as otherwise specified in these terms and conditions, if we have to contact you, we will do so by telephone or by writing to you at the postal or email address that you provided to us when you applied for membership.
3. Defined Terms
The following words used in these terms and conditions have the following meanings:
app: the [Zone 10 mobile application which we have created and which may be downloaded via Google Play (Android devices) and the App Store (Apple devices)].
eligible person: has the meaning given in paragraph 4(a).
relevant entity: has the meaning given in paragraph 4(a)(ii).
Studios: Warner Bros. Studios Leavesden, Warner Drive, Leavesden, Watford. WD25 7LP
you, your: the person who has acquired membership of Zone 10 (and, for the purposes of paragraph 19, any person using Zone 10 and its facilities pursuant to a day pass, a private gym pass or a treatment room pass).
WBSL: Warner Bros. Studios Leavesden Ltd (company No 00330764)
we, us, our: Zone 10 Fitness Ltd.
Zone 10: the Zone 10 fitness and wellbeing facility operated by us and located at Warner Bros. Studios, Leavesden, Warner Drive, Leavesden, Watford. WD25 7LP.
Zone 10 rules: has the meaning given in paragraph 11(b)(i).
4. Membership eligibility
(a) Membership is only available to certain individuals. In general, such individuals (each an “eligible person”):
(i). must be over the age of 18; and
(ii) must either work for, or be engaged by, WBSL, an affiliated production company filming at the Studios and key vendors as approved by WBSL from time to time. (“relevant entity”).
(b) In order to find out whether you are an eligible person, please contact us. You may also be able to obtain confirmation of your eligibility (or otherwise) from a relevant entity. Our decision as to whether or not you qualify as an eligible person shall be final.
(c) You will no longer be eligible for membership once you cease to be an eligible person. You must tell us as soon as you cease to be an eligible person for any reason.
(d) Ceasing to be an eligible person will result in you being prevented from entering Zone 10. In cases where access is barred, membership will be terminated at the month end following barring date.
(e) We may share information with one or more relevant entities regarding the eligibility of applicants for membership of Zone 10. We may also be notified by a relevant entity that you have ceased to be an eligible person. We will do this in accordance with applicable data protection laws and our privacy notice (see paragraph 18).
(f) We may also be advised from time to time of policies adopted by relevant entities in respect of membership eligibility which shall, where necessary, supplement the provisions of these terms and conditions insofar as they concern membership eligibility. In the event of any conflict, the relevant provisions of such policies shall prevail over these terms and conditions.
5. Applying for membership
a) When applying for membership, you will need to provide us with certain information and evidence confirming that you are an eligible person. We may from time to time ask you for up-to-date proof that you still qualify for membership.
(b) You will not need to pay an administration or joining fee when you apply for membership.
(c) On the date that you become a member, you will need to pay us an amount to cover your membership fee from that date until the 1st day of the following month.
(d) When you become a member, you will need to have your photograph taken by us. This is for security purposes and allows us to check your identity when you enter Zone 10.
(e) In accordance with the requirements of the Consumer Contracts Regulations 2013, you have a legal right to change your mind within 14 days after making your membership application. If you do this, your membership will end. If you enter Zone 10 to use our facilities at any time during the 14 day cancellation period, we will charge you a proportion of our monthly fee to cover this period and will refund the balance of any fees which you have paid.
6. Length of membership
a) Membership will begin on the day on which your membership application is accepted by us.
(b) Unless you or we end your membership early under these terms and conditions, it will run for an initial period of one month, and will continue then indefinitely until you give at least one month’s notice in writing.
(c) If your membership terminates on a date which is not the last day of a particular month, we will not refund the balance of any fees which you have paid in respect of that month.
(d) You must continue to pay your membership fees until your membership ends.
(e) Your membership will end at the end of your notice period.
(f) You must not enter and will not attempt to enter Zone 10 once your membership has ended.
7. Membership fees
a) Membership fees are due on the 1st day of each month and cover that particular month.
(b) Fees must be paid to us by direct debit, unless we agree otherwise.
(c) Details of our current membership fee structure are available on our website and from our reception and may be increased as specified in paragraph 13. Our current membership fee structure is also reproduced at Appendix 2.
8. Access Code
(a) Once your membership application has been accepted, we will provide you with a link to the app, which you will need to download. We will also provide you with a unique code which, once you have followed all of the other app user instructions, will allow you to create a unique member profile.
(b) Access to Zone 10 is exclusively via the app. We will refuse entry to Zone 10 if you do not have the app and have not complied with the member profile set-up process as described in paragraph 8(a).
(c) Your membership is personal to you and you cannot transfer it to anybody else. You must not allow other individuals to use your member profile, either via the app or otherwise. We may ask you for other forms of identification before we allow you access to Zone 10.
9. Other Changes
There may be extra charges for additional use of facilities and services. Charges may vary from time to time. A list of the current charges and methods of payment will be available from our reception.
10. Significant Changes
(a) At any time, you can end your membership by giving notice to us if we give you notice under paragraph 14 that we intend to change the location of Zone 10 or to close Zone 10 permanently.
(b) The period of notice is one month,. We will refund any part of your membership fee which you have already paid for any period after that date.
11. Cancelling your membership
(a) We adopt a zero tolerance policy to abuse (whether physical or verbal, actual or threatened) directed at our staff and users of Zone 10. If such circumstances arise, we reserve the right to immediately bar you from Zone 10 and to cancel your membership.
(b) We may also cancel your membership if:
(i) you break or repeatedly break these terms and conditions, the Zone 10 rules (a copy of which is reproduced at Appendix 1 (although see paragraph 13(c) about updates being made to these rules)) or any other rules which we may display at Zone 10, and you do not or cannot correct such breach within seven days of us writing to you about it; or
(ii) with your knowledge, another person uses or attempts to use your membership to gain entry to Zone 10.
(c) If we receive any complaint about your behaviour at Zone 10, or if you persistently behave inappropriately, or if we believe that your continued membership is not in the interests of other members, we may suspend your membership. Unless your behaviour is covered by paragraph 11(a) or 11(b), you may appeal against our decision. Details of our appeal procedures can be obtained from our registered office or from our reception. If we are not able to deal with the issue following your appeal, or if you do not adhere to our appeals procedure, we have the right to cancel your membership.
(d) If we cancel your membership for any of the reasons in this paragraph 11, we may retain a proportion of the membership fees which you have paid under these terms and conditions to cover any reasonable costs that we incur. Any future applications that you make for membership will be rejected and you will not be allowed to enter Zone 10 for any reason.
12. Non-payment of membership fees
(a) If you do not pay your membership fees when due, we will contact you to let you know. If you are paying by direct debit, we will attempt to take this payment from your account later in the month. If this is unsuccessful, but your direct debit instruction remains in place, we will attempt to take payment again in the following month for the missed payment and the amount due for the current month.
(b) Missed payments, including any future payments that are due as part of your membership, may be referred to a debt collection agency.
(c) Non-payment of membership fees will result in you being prevented from entering Zone 10. This does not however mean that your membership has ended.
(d) Cancelling your direct debit does not mean you have given us notice to end your membership.
13. Changing your membership fees and these terms and conditions
(a) We may increase membership fees from time to time for any reason.
(b) If we plan to increase the membership fees, we will make reasonable efforts to provide you with at least one month’s notice. We will give you notice of the change by writing to you and may also display a sign on the noticeboard in our reception.
(c) We may at any time make reasonable changes to these terms and conditions so long as we give you notice before we make the relevant changes. We may also make changes to the Zone 10 rules – we will notify you of any such updates by displaying a sign on the noticeboard in our reception.
(d) We may transfer our rights and/or obligations under these terms and conditions, or subcontract our obligations under them, to somebody else without notifying and your membership will be unaffected.
14. Making changes to Zone 10 or our facilities
(a) If we decide to change the location of Zone 10 or to close Zone 10 permanently, we will make reasonable efforts to give you at least one months’ notice of the change or closure.
(b) We reserve the right to increase, reduce or withdraw certain facilities at Zone 10 either permanently or temporarily (for example, to carry out cleaning or repairs).
(c) If we decide to make any change to the facilities available at Zone 10, we will display a notice at our reception (if this is reasonably possible).
(d) If Zone 10 is closed for more than two consecutive days and we do not provide another facility (including a facility with fewer services or a temporary facility) at the same location, we will refund a percentage of your membership fees which relate to the period that Zone 10 is closed (excluding the first two days). This does not apply if we have to close Zone 10 due to reasons outside our control.
(f) We will display details of our opening and closing times at our reception. Our current opening times are as follows:
Monday to Friday: 6 am – 9 pm.
Saturday: closed
Sunday: closed.
Opening times may vary during the Christmas period and on other bank holidays. We will let you know about these temporary changes on the noticeboard in our reception. We will use reasonable efforts to give you at least one month’s notice if we reduce our opening hours.
15. Complaints procedure
If you have a complaint, you should contact the general manager. If you are not satisfied with their response, or if your complaint is about the general manager themselves, you can write to us using the postal address referred to on our website or email us at manager@zone-10.co.uk.
16. Notices
(a) If you need to give us notice, it must be a minimum of one months notice in writing:
- by email to info@zone-10.co.uk;
(b) No notice shall be effective until we receive it. You should consider obtaining proof of our receipt of any notice that you provide to us.
(c) If we need to give you notice, such notice will be effective if we send it to the postal or email address that we have in the records we hold about you. It is important you let us know if your postal or email address changes. Please also notify us of any changes to your telephone number, as we may use this (or your postal or email address) for the purposes of contacting you in relation to your membership.
17. Liability
(a) We accept no liability for damage or loss to your property, or for your injury or death, which occurs at Zone 10 or within the grounds of Zone 10, other than the liability which arises from our negligence or our failure to take reasonable care.
(b) You shall hold WBSL harmless for any damage or loss to your property, or for your injury or death, which occurs at Zone 10 or within the Site, other than the liability which arises from WBSL’s negligence.
(c) Nothing in these terms and conditions limits any rights that you might have as a consumer.
18. Data Protection
We will deal with all information we hold about you in line with our privacy policy which you can access via our website or obtain from our reception.
19. Day passes, the private gym and treatment room
(a) As an alternative to membership of Zone 10, non-members who are eligible persons may do the following:
(i) visit Zone 10 for the day with a day pass. A day pass gives you access to Zone 10 and its facilities for a single day. There’s no contractual commitment beyond that. Day passes are available via resamania.co.uk membership management app and will be valid for a period of one day after they have been purchased. Details of how to use a day pass will be provided at the time of purchase. The price of a day pass will be available on our website and from our reception and may change from time to time.; and
(ii) visit the Zone 10 private gym for half a day, a full day or for seven consecutive days with a private gym pass. A private gym pass gives you access to the Zone 10 private gym for a prescribed period of time. There’s no contractual commitment beyond that. Private gym passes are available via resamania.co.uk membership management app and will be valid for a period of half or one day after they have been purchased. Details of how to use a private gym pass will be provided at the time of purchase. The price of a private gym pass will be available on our website and from our reception and may change from time to time..
(b) Non-members who use Zone 10 and its facilities pursuant to a day pass or a private gym pass must comply with the Zone 10 rules. Additionally, the appropriate provisions of these terms and conditions shall apply to such persons whilst using Zone 10 and its facilities, with necessary modifications.
(c) Members and non-members who are eligible persons may visit the Zone 10 treatment room with a treatment room pass. A treatment room pass gives you access to the Zone 10 treatment room for a period of one hour sessions or multiple one hour sessions. There’s no contractual commitment beyond that. Treatment room passes are available via the membership management office and will be valid for a period of one hour sessions or multiple one hour sessions after they have been purchased. Details of how to use a treatment room pass, and any further terms and conditions which apply to your use of the treatment room, will be provided at the time of purchase. The price of a treatment room pass will be available on our website and from our reception and may change from time to time.
(d) In addition to these terms and conditions, access to a treatment room is subject to additional booking and additional terms and conditions of the relevant service provider. Zone 10 and WBSL shall not be liable for such additional services save for your personal injury or death caused by Zone 10’s or WBSL’s negligence respectively.
20. Other important terms
(a) All sums referred to for gym membership, staff membership and day passes in these terms and conditions are inclusive of VAT. All sums referred to for private gym and treatment passes are exclusive of VAT.
(b) Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
(c) If we do not insist immediately that you do anything you are required to do under these terms and conditions, or if we delay in taking steps against you in respect of your breaching these terms and conditions, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
(d) These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
(e) These terms and conditions were last updated on 1st March 2022.
Zone 10 rules
1. Defined terms
(a) The following words used in these rules have the following meanings:
you, your: the person who is using the Zone 10 facilities.
we, us, our: Zone 10 Fitness Ltd.
Zone 10: the Zone 10 fitness and wellbeing facility operated by us and located at Warner Bros. Studios Leavesden, Warner Drive, Leavesden, Watford. WD25 7LP.
2. These rules
(a) These rules apply to all users of Zone 10 facilities, including members and non-members who may be using Zone 10 facilities pursuant to a day pass, a private gym day pass, a treatment room pass, or otherwise.
(b) You must comply with these rules and all other rules displayed at Zone 10 at all times whilst you are at Zone 10. Failure to comply with these rules (and the other rules displayed at Zone 10) may result in you being asked to leave Zone 10. There may be more serious consequences for non-compliance, depending upon the circumstances, as described in our terms and conditions of membership.
(c) We may make changes to these rules – we will notify you of any such updates by displaying a sign on the noticeboard in our reception.
3. Health and safety
(a) You must pay attention to all signs and notices displayed at Zone 10 relating to health and safety and other related matters. Please speak to a member of staff if you do not understand any such notice or sign.
(b) If you suffer an accident or injury at Zone 10, you must immediately report it to the duty manager.
(c) You must not use Zone 10 if you have or suspect that you may have an infectious illness or condition, including Covid-19.
(d) Fire exits are clearly marked throughout Zone 10. If a fire occurs or you hear the fire alarm, you must make your way out of Zone 10 through the nearest possible exit to the designated assembly point.
(e) No animals are permitted to enter Zone 10, except for guide/assistance dogs.
(f) No smoking is permitted in Zone 10.
(g) No drugs or alcohol may be brought into or consumed at Zone 10.
(h) While you are at Zone 10, we expect you to behave appropriately, respectfully and politely, and dress appropriately at all times.
4. Personal belongings and lockers
(a) Any personal belongings which you bring to Zone 10 shall be at your own risk and we accept no responsibility for any loss or damage to these.
(b) Certain personal fitness accessories may be brought to Zone 10, but only with the approval of the duty manager.
(c) Lockers are provided free of charge to you and may be used to store personal belongings for the duration of your visit to Zone 10. No belongings may be stored in lockers overnight. If you do this, we have the right to remove your belongings. You can claim the belongings we have removed from our reception for up to 30 days after they have been removed, but after this time, we will not be responsible for them.
(d) If you lose a key or padlock to a locker, you will need to pay a fee to cover the cost of a new key or padlock (as appropriate).
(e) Any lost property that you may find in Zone 10 must immediately be handed to our reception. The noticeboard in our reception will display the times and days when lost property can be picked up. Lost property will be held for a minimum period of 30 days before being given to a charity of our choosing.
5. Gym and fitness equipment
(a) Before you start using the Zone 10 gym and fitness equipment, we may ask you to participate in a supervised gym induction session with one of our qualified fitness instructors.]
(b) If you have concerns about your physical condition, you must not undertake strenuous physical activities without first obtaining relevant medical advice from a professional.
(c) No physical activity should be undertaken which you are not fit for or capable of undertaking.
(d) You are responsible for monitoring your own condition during any physical activity. Any unusual symptoms or adverse reaction to any physical activity must be immediately reported to a member of staff.
(e) You must ensure that you warm up and warm down after any physical activity.
(f) You should provide us with any relevant information relating to your physical condition and keep this information up to date for the duration of your membership.
(g) Please replace free weights and don’t drop them. Please also wipe down equipment after use.
6. Photographs and videos
(a) You may take photographs and video recordings in Zone 10 for your own personal use provided that you keep to these rules and any extra rules displayed at Zone 10.
(b) Anyone who appears in your photographs or videos must be aware that you are filming them and you must obtain their permission first.
(c) You must not take photographs or video recordings in any changing area or toilet.
(d) If another person is unhappy that you are filming them and makes a complaint to us, we may ask you to show us any images which you have taken in Zone 10 and to delete them if appropriate.
(e) If a member of staff asks you to stop filming or taking photographs, you must do so immediately.
7. Mobile telephones
Please consider others when using your mobile phone and keep calls to a minimum. The usage of mobile phones isn’t permitted in our changing rooms.